Lendio
Andrew McDowell
Customer Review
I began my application on January 26th 2021 for my first draw ppp loan. Needless to say, the process has been anything but smooth or professional. I recieved an email on February 5th with a link to sign my loan, thinking I would receive my funds within at least 10 business days. Today, After nearly a month later, I have yet to receive any funding. I have attempted several times, at least once a week to contact my one of many different funding managers, with no response. The only time I can get anyone to respond is through the chat with customer service. Even then, nothing is being done. The first customer service representative said he notified his manager and my funding manager of the issue, and they would find out why I haven't received the funds. That was 11 business days after I signed the loan agreement. 3 days later, I sent an email to my new funding manager, not sure why a new one was assigned to my account. After no response I reached out to customer service, again, last Thursday. I was told that she had contacted my funding manager, who said she had several meetings that day and would contact me as soon as possible. It's been 3 business days, with no response. I really feel like the company is understaffed, or not trained very well. Also feel like I'm being given the runaround, since I've been given a loan number, signed a loan agreement and have not received any funds, without any explanation for the delay, past the 10 days the sba gives the lender to issue funds.
Steven B
Customer Review
The PPP Process started out good and lendio was responsive however it has now been weeks since I've heard back on the status of my PPP loan, I received an SBA loan number and was in final review on Feb 12, but since than have been given three different funding managers all who have not responded to emails or voicemails. One online service tech a week ago said I should receive my final esign documents and a week later still nothing. Its concerning as I continue to see similar reviews posted on the same issue here daily....
Abdul
Customer Review
Good and responsive customer service. Thank you!
Nadia Loza
Customer Review
Easy, Fast Process for Lending
Jeffrey Martin
Customer Review
The Lendio team were excellent to work with throughout the entire process. I was able to speak to a person and exchange emails directly when documentation or questions needed to be answered. Despite the delays and challenges with the SBA process I am pleased with how Lendio maintained the communication and worked through the issues.
Lendio
Headquartered in South Jordan, Utah, Lendio is a leading business loan marketplace. It boasts a massive library of lenders, a wide array of loan products, top rankings in Entrepreneur magazine, and an award-winning culture. The company’s mission is to fuel the American Dream by helping small business owners across the US find the financing they need to expand, develop, or simply keep their doors open in times of crisis — all through an easy-to-use, 15-minute application.