Americas First Choice Home Club

Customer Review

Not happy. Joined AFC on 06/08/2020 with a grace period of 15 days because of prior home warranty. On Sat 07/11/2020 dishwasher leaked water. Text said they would get back to me. Did not hear anything until this Monday at 9:25 to call back. Just talked to a person and said that I owe another $150 because of 30 day grace. Connor of you company verified that this was a 15 day wait period not your tradional 30 day.

Customer Review

Yes I was going to go with American home shield until I found out that they have had a large amount of problems with customers in the past I then checked out BPG home warranty which is rated number one I also got a hold of the Better Business Bureau which gave them an A+ I just got through talking to a gentleman they do excellent service I for one suggest anybody out there to go with This company and nobody else thank you and good luck

Customer Review

excellent service, very easy to get..good

Customer Review

Sales associate Tyler was amazing! He helped me get a discounted rate on the plan I was interested in. Did a good job of selling the 3-year plan, which I just wasn't interested in. Looking forward to more from this company.

Customer Review

Sales personnel was awesome, experienced and very caring and friendly. I am sure I will be very pleased with this company.

Customer Review

Kevin took the time to answer all of my questions and assisted us with getting the best deal. He was not pushy when we did not want to go with a 3 year plan and instead made sure that he met our needs. I had called Life Guard Home Warranty before AFC and I gave my number for a call back because they were too busy, I have yet to hear back from them. When I called AFC I was immediately in contact with a friendly representative.

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Customer Review

The salesman, Kevin was very knowledgeable and answered all of my questions. He also explained the various options.

Customer Review

Dave was great and very knowledgeable. He assisted me in choosing the right plan that fit our home.

Customer Review

Representative was courteous and able to answer my questions. Was given the name of the company by Consumer Reports.

Customer Review

I have only experienced the sales process, but I found the representative very helpful and easy to talk to. Thank you for walking me through the process and listening to my needs.

Customer Review

I spoke to Ryan who was very informative on what was offered. He did not attempt to downgrade the other home warranty companies but focus on what his company can offer. Very professional

Customer Review

I spoke with Melanie, who helped me with a few things today. She was absolutely outstanding! It was time to renew my policy, and she explained everything to me regarding the difference between 2 policies, and I chose the Platinum policy. Great coverage! Also, I told her about an issue I was having with something not covered by my policy (a door), and she tried to help me with referrals there, too. I feel I always receive great customer service from AFC, and I sure got the best today! Thank you, Melanie!

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Customer Review

My customer rep Connor was fantastic. Walked me through each plan and savings. Got the best deal for me. I appreciate the tenacity of helping customers feel like you care about them and their homes!

Customer Review

America's First Choice Home Club has done a great job helping us keep it home in tip top shape. They have been responsive and easy to work with and very reasonable on what they will cover.

Customer Review

The last time we used our warranty, we had to call to get clearance before the plumber could do the work, we had to wait on hold for a long time. Also, the door of our microwave broke, not covered under warranty

Customer Review

Don't waste your time or money. They will find a way to make sure they do not have to pay your claim. I distinctly bought this warranty when I purchased my home because I knew my A/C unit was very old and would eventually go out. After giving this rip off company over $2100, the A/C did in fact go out. Their generous offer was for $180. Yep, $180, because of the age of the unit. This is the biggest scam and rip off I have ever been witness to. Look elsewhere, I will be canceling my coverage, as it is worthless. I still have a year left. I am guessing I'll get about $10 back from the. What a crock!

Customer Review

Ryan has been very helpful! He is knowledgeable and willing to help with getting us competitive pricing.

Customer Review

Got a good deal and a good sales person Luke

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Customer Review

Customer service was great. The representative, Joe, was very responsive. Quick response to the online inquiry. The real proof of your quality will be in how you respond to service. I'd love to know what percentage of claims you cover. Numbers and dollars.

Customer Review

Joe was very helpful and not pushy like other Home Buyer Warranty Companies we inquired about in choosing a home warranty program. The service fee is very reasonable and the coverage of our major items and appliances is excellent.

Customer Review

The gentleman I spoke with was very nice,polite and knowledgeable.

Customer Review

Prompt courteous service. Everyone I spoke too was so helpful. They knew all costs and clearly stated what my coverage would cover.

Customer Review

We bought the warranty as part of the sale of our house. and just signed up today, so we actually haven't used the service, but Randy on the phone was super nice and helpful. Great customer service.

Customer Review

Connor was extremely thorough and answered all my questions. He was very knowledgeable and helped me make an informed decision on my home warranty.

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Customer Review

Very helpful with all questions I had about the warranty and coverage...